Shipping Policy FAQs

1. Q: What is the estimated shipping time for orders from Mixelz?

A: The estimated shipping time for orders from Mixelz ranges from 5 to 20 business days, depending on various factors like your location, product availability, and chosen shipping method. These are estimates and not guaranteed delivery dates.

2. Q: How do I track my order from Mixelz?

A: You will receive an email with tracking information once your order has been processed. This email will enable you to monitor the progress of your shipment and estimate its arrival.

3. Q: What happens if I receive a damaged or defective product?

A: In the unlikely event that you receive a damaged or defective product, contact us at contact@mixelz.com within 7 days of receiving your order. Provide your order number, a detailed description of the issue, and attach clear photographs depicting the damage or defect. We'll verify the issue and offer a free replacement product of equal value. No monetary refunds are issued in this scenario.

4. Q: Can I return products I no longer want or need?

A: Traditional returns are generally not accommodated due to our drop shipping model. We do not accept returns for most products. However, if a product arrives damaged, defective, or substantially different from your initial order, we have a process in place for replacements as described in the terms.

5. Q: How are shipping costs calculated for Mixelz orders?

A: Shipping costs are calculated based on factors such as the product's weight, dimensions, shipping method, and your location. These fees are clearly displayed during the checkout process.

6. Q: Can I cancel my order after it has been placed?

A: Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellations cannot be accommodated.

7. Q: Does Mixelz offer international shipping?

A: Yes, Mixelz offers international shipping. However, please be aware that customs duties and import taxes may apply, and it is your responsibility to understand and cover any additional fees.

8. Q: How often does Mixelz update its policies?

A: Mixelz reserves the right to modify or update its policies, including the Shipping Policy and Return and Refund Policy, at any time. Changes become effective upon being posted on the website, and your continued use of the services signifies your acceptance of the updated policies.

9. Q: What happens if I receive items from the same supplier with different tracking numbers?

A: On occasion, items from the same supplier may share a tracking number. However, if you order multiple items that are shipped separately from different suppliers, you will receive separate tracking information for each shipment.

10. Q: How does Mixelz handle address accuracy?

A: It's essential to ensure your shipping details are accurate during checkout. Mixelz cannot be held responsible for delays caused by inaccurate addresses. Double-check your shipping information to avoid any potential issues.